Ideally OEMs are best able to provide parts and service. The problem is too many have abused their position to restrict consumer choice. As long as parts and ma

Ideally OEMs are best able to provide parts and service. The problem is too many have abused their position to restrict consumer choice. As long as parts and manuals are available to the user I've no problem with choice. The free market keeps everyone honest. The problem is we have too many captured markets. I have a furnace yet as a user I'm not even allowed to see the manual. The HVAC people lobbied the EPA to make it hard for anyone but them to work on furnaces.