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For quite a while, when calling into a call center with the automated voice prompt system, swearing emphatically would get the system to cut to the chase and gi
by toss1 3y ago
For quite a while, when calling into a call center with the automated voice prompt system, swearing emphatically would get the system to cut to the chase and give you to a human (someone finally figured out that when you get your customers swearing mad, you tend to lose them).
It seems that swearing at the bot/person might work in the same way; "you worthless piece of $#&! bot, let me talk to a human" might provoke a human to respond off-script (and we can then apologize), or provoke the bot to escalate as did the answering systems.
Of course, then they'll get the bots to act like we hurt their feelings and ask for apologies, and it's back to square one.
Maybe, ask where they are from, with details?
- kjkjadksj 3y agoI have spammed chatbot customer service “I want a human” probably three dozen times in a row to get an actual named agent onto the session, who I am guessing was an actual human based on the typos and punctuation errors.