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I predict knowing or caring about talking to a human via online anonymous chat is going to be a dated idea within five years. Might seem crazy today, but I thi
by brrrrrm 3y ago
I predict knowing or caring about talking to a human via online anonymous chat is going to be a dated idea within five years.
Might seem crazy today, but I think it’ll boil down to the conceptual equivalent of “is this text spell checked?”
- butlike 3y agoIf the online chat can look up my info, cross-ref databases, and get me going on my way in 10 minutes, I think it's a win. That being said, I would hope whomever is tasked with the job enjoys it, and that the human is freed up to do what they're passionate about, instead of taking my customer service request.
- digging 3y agoAs soon as chat bots are helpful, nobody will care. Most customer service right now is low quality and chat bots are currently making it worse so people are justifiably angry/worried. But that's a phenomenon of the present.