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I experienced this for the first time a couple of weeks ago - the uncanny valley of conversation. Some customer service bots do so little they're nothing more
by archsurface 3y ago
I experienced this for the first time a couple of weeks ago - the uncanny valley of conversation. Some customer service bots do so little they're nothing more than a serial form, one textbox at a time. But My most recent encounter - I still can't decide whether it was human or trained software - a weird experience - very uncanny.
- rossdavidh 3y agoWhich means, if it was a human, they were probably acting robotic because they're just going through a script on their side.
- archsurface 3y agoExactly - robotic human, or human robot.