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In certain scenarios: Why would it matter if written communication is done with a human or not? A) If it's a support chat and the AI helps you as well (or bett
by underlines 3y ago
In certain scenarios: Why would it matter if written communication is done with a human or not?
A) If it's a support chat and the AI helps you as well (or better) than a human support assistant (especially if they implemented function calling and allow it to access and modify DB entries in their core application, it could be better than a human in helping you.
B) If it's a scam/spam call, not so much.
- ubermonkey 3y agoI have NEVER had a customer service interaction that actually worked involving an AI or autoresponder.
- moolcool 3y agoHave you ever had an experience with a call center where you went in knowing "I know that they don't have a pre-packaged support experience for this specific inquiry so I'm going to mash 0 until I hear a human speaking"?
- hackable_sand 3y ago[dead]
- jpambrun 3y agoFor a) to make sense, the AI needs to have the authority and means to issue credit or refunds. If it doesn't it's just waisting your time.