Quite. If support can't escalate anyway and can't do anything, doesn't matter if there's a human there. I have a pet theory that 95% of why people think oversea

Quite. If support can't escalate anyway and can't do anything, doesn't matter if there's a human there. I have a pet theory that 95% of why people think overseas call centers are so terrible is that the operators don't trust the staff to do anything, so if you get transferred to one, they have no real ability to actually help you beyond what an LLM would do -- which is apologise, and read you scripted answers.