> There is, however, a healthy kind of dead air This is the thing that drives me nuts. I was really hoping the article would be about the value of dead air, or

> There is, however, a healthy kind of dead air This is the thing that drives me nuts. I was really hoping the article would be about the value of dead air, or at least expound on it more, instead there is barely a paragraph. What continues to frustrate the hell out of me is that Incident Commanders keep taking silence as inaction (or ineffective action), even when you tell them in advance you need to dive into through logs and think for a few minutes. I've now switched to taking my headset off when I need to do it (after letting them know and giving them a chance to respond). It is practically impossible to debug complex scenarios, especially when you need intuition and your subconscious mind involved, while being pestered with questions.