> actions are taken to ensure it doesn't happen again That sentence captures most incident related problems well. While I love a culture where mistakes are own

> actions are taken to ensure it doesn't happen again That sentence captures most incident related problems well. While I love a culture where mistakes are owned, care must be taken to not end up in a culture where nothing is ever getting better. If something wasn't properly tested, or the test environment was lacking, that policy must be permanently repaired. Not laughed at in a "everyone makes mistakes" kind of way. Everyone does make mistakes, and that must be taken into account. What I guess I'm trying to say is that a failure to work professionally is not like operational failures. A culture of owning mistakes is good, but not all mistakes are alike.