> What made a difference was getting people in my team to stop doing it, and making it clear when things were requested and timescales and why we were not able

> What made a difference was getting people in my team to stop doing it, and making it clear when things were requested and timescales and why we were not able to do it. When deadlines started getting missed, the guy got put under a lot of pressure to change the processes, and eventually the business hired someone that ultimately diminished the original guy's role. This is the way. If a process is slowing you down, let it slow you down to a grinding halt. BUT document and communicate the reason clearly, frequently and to the correct people. If you can attach a clear cost to the process being slow, even better.