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One thing I found supremely helpful in my varied experiences was having an engineer step up to be the single voice who starts running things and coordinating.
by silisili 3y ago
One thing I found supremely helpful in my varied experiences was having an engineer step up to be the single voice who starts running things and coordinating.
Some companies have a NOC or support person run calls, but they often feel nervous and just ask sheepishly for updates.
Having a principal or eng manager run the call gives it a different, more commanding feel. They better understand the system and start calling people and teams by name. They also aren't talked down to or snapped at like people tend to do with support people, sadly.
- hn_go_brrrrr 3y agoThe NOC folks I've worked with have been incredibly sharp. No one with half a brain would talk down to them.
- silisili 3y agoAgreed, but that's what I've noticed. Not necessarily degrading them, but snapping back or saying rude things like 'I just told you 5 minutes ago..' If someone tried that with the guy who ran our calls, they'd get a very public dressing down if not worse.
- ttyprintk 3y agoA major tag in this guys set of blog posts is medical reasoning: https://blog.danslimmon.com/tag/medical-reasoning/ https://blog.danslimmon.com/tag/medical-reasoning/ In that regulated field, a senior or principal engineer runs CAPA (corrective and preventative action) diagnostics and it sounds like the author has worked that way. Look for it on resumes.