> When there are more than 10 people, the verbal approach stops working. It becomes necessary to have a shared document of some sort, continuously updated by a

> When there are more than 10 people, the verbal approach stops working. It becomes necessary to have a shared document of some sort, continuously updated by a “scribe.” It’s not sufficient for this document to be merely a timeline of events: it must highlight the current state of the joint diagnostic effort. I recommend clinical troubleshooting for this. My previous company used Conditions, Actions, Needs (CAN) reports to maintain consistent understanding. This compares differently to their recommended "clinical troubleshooting" (symptoms, hypothesis, actions) by having a "Needs" section. I think the Needs section is super helpful because many times, the right people haven't joined a war room yet and so you can just specify the needs and as people join, they can immediately jump into whatever their expertise is. https://www.fireengineering.com/firefighter-training/drill-of-the-week-the-can-report-1/ https://www.fireengineering.com/firefighter-training/drill-o...