>Business processes aren’t naturally rigid. Computerization has just made us think that they have to be. I would argue it is more finance, accounting and manag

>Business processes aren’t naturally rigid. Computerization has just made us think that they have to be. I would argue it is more finance, accounting and management theory that made it rigid. Perhaps a little HR/legal as well. I remember the days when customer service was allowed to actually help you and it was nice.