Wow.....it's May 2012 and 'tech-savvy' companies still don't know how to handle basic stuff like copyright infringement by employees, bad customer service exper

Wow.....it's May 2012 and 'tech-savvy' companies still don't know how to handle basic stuff like copyright infringement by employees, bad customer service experiences and disgruntled partners (and employees) as a direct result of your own actions? Say sorry. Shut up. Avert PR crisis. Move on. Is it that hard people?