If you can't introspect the release version of your software, you have no way of determining what the issue is. You're doing psuedo-science and guesswork to try

If you can't introspect the release version of your software, you have no way of determining what the issue is. You're doing psuedo-science and guesswork to try and replicate the issue on a development version of the software. And if you put in a few new logging statements into the release version, there's a pretty good chance that simply restarting the software will cause the symptom to go away.