I have a strong suspicion that the support amount is caused by Windows. I went the same route a decade ago, and upgraded both my parents and in-laws to Macs, a

I have a strong suspicion that the support amount is caused by Windows. I went the same route a decade ago, and upgraded both my parents and in-laws to Macs, and the amount of "pc support" i have to do has dwindled almost to nothing. Granted, most "non-work pc usage" these days is done over a phone, and the support has also shifted to "phone app support", mostly apps that launch "refreshes" that confuses the hell out of the elderly since they apparently rely more on muscle memory than "understanding" what the app does :)