Of course personal responses are not 'required', like you say they receive a mountain of emails. What you're saying is that rather than respond with a completel

Of course personal responses are not 'required', like you say they receive a mountain of emails. What you're saying is that rather than respond with a completely acceptable boilerplate email explaining that they get too much correspondence to write a personalized response, or allow an assistant to explain that and respond in their stead, they should deceive their biggest fans--the people who care enough to actually reach out to them, pretending that they did read and personally respond, which is an outright lie.