3 ms·
Let it go. It's not worth pursuing disputes for non-physical products. It's better to just directly refund if customer requests it, even after days from purchas
by dchest 3y ago
Let it go. It's not worth pursuing disputes for non-physical products. It's better to just directly refund if customer requests it, even after days from purchase, to avoid chargebacks.
- gnicholas 3y agoI actually offered to refund most of the payment (we're still charged transaction fees for past payments), but before he answered me he disputed the transaction. At that point, it's too late and we aren't able to refund the transaction because it's been disputed.