effectively though, they've created their own mini-innovator's dilemma. They can't do anything to alienate those users but they might have to if they want to st

effectively though, they've created their own mini-innovator's dilemma. They can't do anything to alienate those users but they might have to if they want to stay competitive in the long run. Innovator's dilemma is a great problem to have if you are dominating a profitable industry already. But it's a terrible problem to have if you are barely hitting break even or even losing money. Then you really can't afford to go backwards first to go forwards later.