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I think of McDonald's as being pretty savvy, having dominated for decades in a competitive domain with large volume and low margins. In violation of Hanlon's Ra
by karaterobot 3y ago
I think of McDonald's as being pretty savvy, having dominated for decades in a competitive domain with large volume and low margins. In violation of Hanlon's Razor, I'd bet the reason is more malice rather than stupidity. Or rather, the specific form of malice more precisely called short-sighted greed.
- bombcar 3y agoMcDonald's probably has paperwork that shows "ice cream machine broke" doesn't really cost them anything in sales or return visits, so why work on fixing it? If it was a critical product, they'd have multiple machines per store, just like the friers (often way more than is needed).