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McDonald's are the bad actor here. There is two "McDonald's" the corporation, that requires a specific machine and by extension a specific company to repair it

McDonald's are the bad actor here. There is two "McDonald's" the corporation, that requires a specific machine and by extension a specific company to repair it exclusively, and then there is a ton of "McDonald's" franchises who are the victims (paying the literal price). So McDonald's corporate didn't get out-maneuvered, they just found a new way to extract money from their franchises, who tried to fight back (and kind of lost the first battle). Sounds like the FTC/DOJ are stepping in to give the franchises more ammo to fight back with.

autoexec 3y ago
> and then there is a ton of "McDonald's" franchises who are the victims (paying the literal price). Everybody loses in this situation. the biggest victims here are the consumers who can't get the products that they want, and have had to resort to developing/using apps to track down working machines, followed by the employees who have to deal with the constantly angry/frustrated customers, followed by the franchise owners who are losing money and disappointing their customers. The franchise owners are acting in self-defense by working around the vendor which means the vendor is losing money on service calls, and the corporation loses because (quite rightly) their image suffers for causing this mess in the first place and allowing it to continue.