That's exactly my point. If you want committed bandwidth then pay for it. Now, if there is no option to pay for committed bandwidth, then you may have a legitim

That's exactly my point. If you want committed bandwidth then pay for it. Now, if there is no option to pay for committed bandwidth, then you may have a legitimate gripe. I believe that the Internet providers are not fully transparent about network utilization, but the bulk of the consumers are also ignorant about what they're actually paying for. Let me put it another way. What the Internet providers are really selling you is an opportunity to fill a pint bottle from a common spigot. They are not selling you the milk. It's a bit like a ticket to an amusement park. You may get on your favorite ride right away, you may have to stand in line for hours or you may not get an opportunity to ride at all. Rent the ride for a private event and you'll be sure to ride it. Of course the amusement park could have timed entry for rides, but that's their business choice.