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They keep boasting about having a lean tech team, but it is one of the worst things they do. If you just look at their forum, the average time to complete a fe

by ffpip 3y ago

They keep boasting about having a lean tech team, but it is one of the worst things they do. If you just look at their forum, the average time to complete a feature release is 4.5 years (Eg: SWP, STP (still not released), XIRR in their platforms, Instant withdrawal) I signed for their products solely after being impressed by their tech blogs and Nadh's writing. After joining, I reported 4 bugs within a week. Their customer support is terrible (replies fast, have to give them that). They keep gaslighting me into believing problems I report don't exist, and then keep closing tickets. They take a week to reply for some tickets, but then close it if you don't reply in a day. Such policies show they are interested in just the metric of tickets "resolved". So I too gave up reporting them. I guess I created too many tickets, and was really annoying them. I really wanted to enjoy using their products, but am stuck in their sub-par "ecosystem" now due to high costs of moving out (DP charges will be huge due to such a large quantity of unique shares, them holding MFs only in demat meaning I can't switch easily).

overtomanu 3y ago
Yes even I faced same problem. I wanted to add second bank account but couldn't add due to some technical issue. I raised a ticket with a GIF recording and it was just closed as not reproducible.
- ffpip 3y ago
  Yes exactly!! I made so much effort in recording it, and then they gaslighted me into believing it's a browser issue. Same copy paste reply about clearing cache. I went so far as to show them network logs from the browser dev tools to show that the delay/bug was on their end. This is after I explicitly mentioned testing it in Chrome, Firefox, Android, and also my friend's account to rule out any browser/account bug
sumedh 3y ago
> (DP charges will be huge due to such a large quantity of unique shares You directly use CDSL to transfer the shares from one broker account to another broker account.
- ffpip 3y ago
  DP charges are charged by Zerodha then too. In fact, then it is not a fixed amount but a percentage of the total value transferred in that case. I invest in smallcases so have an abnormally high number of stocks. Stuck in zerodha now
  - temp141 3y ago
    If you close the demat account with Zerodha, you can instruct them to transfer all the stocks to another demat account (open it first with another company). This will be free of cost - I have done it.
    - ffpip 3y ago
      Thanks a lot! I am looking into this now. Will create a ticket on their portal. Will be the last ticket I annoy them with hopefully! But their support article mentions that I have to transfer everything before closing. Are you sure?
      - solarengineer 3y ago
        The advice appears to be applicable at the time of closing, perhaps as part of closing instructions.

by ffpip 3y ago

overtomanu 3y ago

Yes even I faced same problem. I wanted to add second bank account but couldn't add due to some technical issue. I raised a ticket with a GIF recording and it was just closed as not reproducible.

ffpip 3y ago
Yes exactly!! I made so much effort in recording it, and then they gaslighted me into believing it's a browser issue. Same copy paste reply about clearing cache. I went so far as to show them network logs from the browser dev tools to show that the delay/bug was on their end. This is after I explicitly mentioned testing it in Chrome, Firefox, Android, and also my friend's account to rule out any browser/account bug

sumedh 3y ago

> (DP charges will be huge due to such a large quantity of unique shares You directly use CDSL to transfer the shares from one broker account to another broker account.

ffpip 3y ago
DP charges are charged by Zerodha then too. In fact, then it is not a fixed amount but a percentage of the total value transferred in that case. I invest in smallcases so have an abnormally high number of stocks. Stuck in zerodha now
- temp141 3y ago
  If you close the demat account with Zerodha, you can instruct them to transfer all the stocks to another demat account (open it first with another company). This will be free of cost - I have done it.
  - ffpip 3y ago
    Thanks a lot! I am looking into this now. Will create a ticket on their portal. Will be the last ticket I annoy them with hopefully! But their support article mentions that I have to transfer everything before closing. Are you sure?
    - solarengineer 3y ago
      The advice appears to be applicable at the time of closing, perhaps as part of closing instructions.