Good point, but realistically if harm is caused due to unsafe warehouse stacking, there is a human employee behind that error. The exception might be automated

Good point, but realistically if harm is caused due to unsafe warehouse stacking, there is a human employee behind that error. The exception might be automated stacking software, which would need to be licensed and done properly. So it's more likely the software in this case was an office admin data entry solution. When they fail, people say "oh crap" and call IT who may or may not fix it!