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They can definitely manipulate the default (“recommended”) sort to bury bad reviews. Companies do that all the time. They can also reply to reviews. I’m not sur
by freeAgent 3y ago
They can definitely manipulate the default (“recommended”) sort to bury bad reviews. Companies do that all the time. They can also reply to reviews. I’m not sure about control over visibility if a user chooses to sort chronologically, though.
- gip 3y agoI can confirm that at least 2 of the offending reviews simply disappeared after my VP talked to them.