> My father called me in exasperation last night after trying and failing to book a plane ticket I've been going through really infuriating experiences with ai

> My father called me in exasperation last night after trying and failing to book a plane ticket I've been going through really infuriating experiences with airlines' software too. Web apps, totems for luggage dispatching, everything. I know it's hard to pinpoint a single cause, but I believe that the current trend of overemphasizing aesthetics plays a major role on the current deplorable state of affairs: applications get too hard to design and build and at the end of the day there's simply not enough time to properly test things and fix its bugs.