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Same experience with Bench. I'd describe their onboarding experience as almost "white glove", but there are some serious synchronization issues going on on thei

Same experience with Bench. I'd describe their onboarding experience as almost "white glove", but there are some serious synchronization issues going on on their backend that is making the experience confusing. Despite that, I've had much worse experiences with CPAs so I'm gonna stick with them for now and see if things go better next year once there isn't any catch up work to do.

alvivanco 3y ago
would love to speak with you (email or call) to learn about these issues. From my experience, lots of startups end up with a shitty service because at the end of the day, the provider does not care about keeping the company in check.