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I've been using Bench for bookkeeping and taxes this year, but I wouldn't recommend them. I feel every time I speak to my team, it's a different person and they
by ezekg 3y ago
I've been using Bench for bookkeeping and taxes this year, but I wouldn't recommend them. I feel every time I speak to my team, it's a different person and they all ask the same questions. Their UX and notification system is also very frustrating; I find myself receiving notifications to "review transactions" when there are no transactions to review. I pay $500/mo, and I paid a few $k to "catch up" on my books when onboarding. I will likely go with a local CPA next year.
- Mockapapella 3y agoSame experience with Bench. I'd describe their onboarding experience as almost "white glove", but there are some serious synchronization issues going on on their backend that is making the experience confusing. Despite that, I've had much worse experiences with CPAs so I'm gonna stick with them for now and see if things go better next year once there isn't any catch up work to do.
- alvivanco 3y agowould love to speak with you (email or call) to learn about these issues. From my experience, lots of startups end up with a shitty service because at the end of the day, the provider does not care about keeping the company in check.
- alvivanco 3y ago$500/mo for having to review transactions yourself? That's sounds like a mess. What do you wish they did for you, that they're not currently doing?