Open is for tickets that are intended to be fixed. Having nine gazillion open tickets is helpful for no one. Devs will have to wade through open tickets that

Open is for tickets that are intended to be fixed. Having nine gazillion open tickets is helpful for no one. Devs will have to wade through open tickets that are not meant to be worked on time over again. Tickets that should be worked on will be lost in the sea of irrelevant tickets. People affected by the issue will see the open ticket and think it means that it’s going to be fixed.