The article is far from complete enough to make a judgement of the parents, but it's possible to be a bad/impatient/non-understanding/etc. parent while still be

The article is far from complete enough to make a judgement of the parents, but it's possible to be a bad/impatient/non-understanding/etc. parent while still being loving, trying to do the best, and not being abusive in any sense that would be considered by a court.