> Just focusing on metrics is not enough This is not about focusing on the metrics itself, it's about focusing on what matters to your customers: the metric is

> Just focusing on metrics is not enough This is not about focusing on the metrics itself, it's about focusing on what matters to your customers: the metric is a tool, not a end goal. It's obvious in the airplane example OP has, what matters is end to end time (and why HSR are more successful than you would think they would be at the travel game btw).