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I understand that perspective. However it's not something I would favor as a customer. Managers are essentially offloading their duties onto customers to keep t
by lunarscape 14y ago
I understand that perspective. However it's not something I would favor as a customer. Managers are essentially offloading their duties onto customers to keep their employees in check. It's interesting to contemplate the societal implications though. Where I worked we had a lot of tourists. US tourists, fairly or unfairly, had a reputation for being more critical and short tempered with staff. I wonder if that culture of being more responsible for staff performance creates that situation.
- yummyfajitas 14y agoWell, as a US tourist, I think being short tempered is also a matter of mismatched expectations. Americans are used to receiving customer service of a quality much higher than the rest of the world. (This is true of both service staff who receive tips and others.) For that reason, they don't recognize that the surly attitude of a waitress or supermarket cashier is just a cultural difference rather than a personal affront.