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This sounds like a company organizational problem — if the ultimate goal is to get people to use your cloud and provide value, then why would you have metrics t
by xt00 3y ago
This sounds like a company organizational problem — if the ultimate goal is to get people to use your cloud and provide value, then why would you have metrics that diverge from what the customer sees as the important things? There should be somebody at Google actively talking to customers about what problems they have and communicating that to the engineers so they know what to improve. The organization should be structured so the engineers get the metrics they need or make it part of their job description to make the metrics.
- nightpool 3y agohttps://en.wikipedia.org/wiki/Seeing_Like_a_State https://en.wikipedia.org/wiki/Seeing_Like_a_State
- chrisandchris 3y agoFrom what I read here on HN, this book describes Google.
- Jensson 3y agoEvery organization is inflexible, you need a swarm of organization to be flexible. That is the main difference between the state and the private sector, the private sector is a herd.
- BurningFrog 3y agoin this metaphor, every organization is a state.
- Jensson 3y agoYou mean every state is an organization so they share many traits that all organizations have? I don't see why you would go the other way.
- BurningFrog 3y agoI phrased that badly. I was trying to say that any monopoly organization will have similar dysfunctions that a state has. My thought is that states aren't dysfunctional primarily because they're states, but because they're monopolies.
- blowski 3y agoIf our solutions don't solve our customers' problems, then either our customers need different problems, or we need different customers.
- yellow_lead 3y ago> There should be somebody at Google actively talking to customers about what problems they have and communicating that to the engineers so they know what to improve. It seems like Google is a bit allergic to this.
- teaearlgraycold 3y agoIt’s like many other institutional problems. People are afraid of suddenly doing the right thing because of the huge backlog they’ll be forced to address.
- sanderjd 3y agoTotally agreed, this seems like a problem of picking the wrong metrics to target. But it goes beyond the engineering team picking too narrow a subset of latency to measure. What metrics were the product and organization leadership team targeting that led them to miss this customer feedback?
- datadrivenangel 3y ago"I've noticed when the anecdotes and the metrics disagree, the anecdotes are usually right" -Jeff Bezos, who unfortunately made a few good points.