It's either 100% lack of spine or 100% no clue. Look at how well startups apologise when they get things wrong compared to long-established companies. They adm

It's either 100% lack of spine or 100% no clue. Look at how well startups apologise when they get things wrong compared to long-established companies. They admit wrong and seek to put things right as soon as they are called on it. This is not just good PR: It's good morality, but it takes backbone. Startups, though, are still run by their founders: people who know what they started their company to achieve and what moral code they were determined to adhere to while they achieved it… …Dell on the other hand is, these days, run by some guy called "Michael Dell". Oh. Hang on.