Another thing happening is that phone calls to book appointments are sometimes being charged as televisits. I had service lines on one of my insurance EOBs wit

Another thing happening is that phone calls to book appointments are sometimes being charged as televisits. I had service lines on one of my insurance EOBs with names of people I didn't recognize and the billing description was "phone support", or something like that. Around here, doctors have been mostly forced to work for hospitals now, because IMO doctor practices can't afford malpractice insurance, clerical staff to deal with all the insurance paperwork, computer systems, and computer software licenses. There are also huge groups of specialty doctors working together to avoid having to work for hospitals. Here it's urology, dermatology, and gastroenterology. In my experience these doctor group operations are run even worse than the hospitals: they have a monopoly on their specialty and know it.