4 ms·

Tell HN: Stripe stole $92k of our funds

Stripe closed our account acct_1MkFytH26i9pIPAy on Oct 18th and told us they will hold our funds for 120 days (4 months) and then will payout remaining balance to our bank even though we had no risk to them (no dispute, no refund) and we were helping other Stripe merchants to get users for the exchange of % of their sales During this 4 months, we had 0 disputes, 0 refunds which is incredible And Feb 25th this 4 months ended and now it is March 8th and we are being ignored, they say they won't pay us and there are $92k in our balance as there was no event like dispute or refund decreasing our balance So they effectively STOLE our funds what you can call them other than thieves!!! I want them to respond to me and pay my funds otherwise, I will taking all sorts of actions not limited to legal here are the screenshots: https://medium.com/@erictey/stripe-stole-92k-of-our-funds-cf0112ad65a7

caseysoftware 3y ago
Assuming this is true, you should write a blog post or similar with a few screencaps and link to that. It'd make it easier to share, quote, link to and submit here. Then it won't disappear either.
- userclickbase 3y ago
  [dead]
- userclickbase 3y ago
  Good idea, should I use https://medium.com/ https://medium.com/ and then share another post or how?
rvz 3y ago
Another case study of HN being used as a Stripe customer service desk, with Stripe locking funds of its businesses. Let's see how fast this post gets with either someone from Stripe resolving the issue or the whole post getting shut down.
- userclickbase 3y ago
  yes but how are we supposed to tell our issues, it is like dictator torturing your people and you need somewhere to talk so people see Dictator's actions
Tomte 3y ago
> we were helping other Stripe merchants to get users for the exchange of % of their sales What does that mean? I got a hunch that this is the crux. > I will taking all sorts of actions not limited to legal Vague and unspecific threats (but specific enough to definitely mean extrajudicial) seem to me like a really great idea in America! They are so calm and laid-back in these things.
- userclickbase 3y ago
  [dead]
  - Tomte 3y ago
    That's just the same as you wrote above, not an answer.
    - userclickbase 3y ago
      [flagged]
      - Tomte 3y ago
        The question mark shows where the question is: > What does that mean? The rest of your screed just makes you look bad. Google for my name and Stripe on Hacker News, I've been highly critical of them in the past. It just looks more and more like [edit: here was an unfair and unconstructive remark — I apologize!]
      - userclickbase 3y ago
        how I can be criminal if Stripe is the one who stole my funds and I have 0 disputes? you need to talk with facts, proofs please, you can call people criminal if they have huge amount of disputes but all the proofs show facts are on my side, your feelings about me being bad does not equal to reality
      - userclickbase 3y ago
        > we were helping other Stripe merchants to get users for the exchange of % of their sales This means: we used Stripe Standard Connect, and you as Stripe user can connect your account to ours, and we do marketing on your behalf with no upfront fees and once customer we bring pays you we charge % from your sales. I do not know what exactly you are looking for but this is as technical as it gets except you are looking for specific codes how this works
willcate 3y ago
If I was in your shoes and those things happened, I would make it known to all the tech blogs and 'zines. Even if Stripe doesn't care about you, they do care about bad publicity.
- userclickbase 3y ago
  [dead]
userclickbase 3y ago
[dead]
JohnFen 3y ago
For that amount of money? Just sue them and get it over with. If the case is as clear-cut as you state, they'll almost certainly settle with you as soon as they receive notice of the lawsuit. You would be unlikely to even have to go to court.
chronicfunds 3y ago
Stripe put my business on a MATCH list for fraud. A MATCH list is a list that blocks you from running any business for 5 years. Our fraud was low, so I asked them why they did this, and they said it was an accident...

caseysoftware 3y ago

Assuming this is true, you should write a blog post or similar with a few screencaps and link to that. It'd make it easier to share, quote, link to and submit here. Then it won't disappear either.

userclickbase 3y ago
[dead]
userclickbase 3y ago
Good idea, should I use https://medium.com/ https://medium.com/ and then share another post or how?

rvz 3y ago

Another case study of HN being used as a Stripe customer service desk, with Stripe locking funds of its businesses. Let's see how fast this post gets with either someone from Stripe resolving the issue or the whole post getting shut down.

userclickbase 3y ago
yes but how are we supposed to tell our issues, it is like dictator torturing your people and you need somewhere to talk so people see Dictator's actions

Tomte 3y ago

> we were helping other Stripe merchants to get users for the exchange of % of their sales What does that mean? I got a hunch that this is the crux. > I will taking all sorts of actions not limited to legal Vague and unspecific threats (but specific enough to definitely mean extrajudicial) seem to me like a really great idea in America! They are so calm and laid-back in these things.

userclickbase 3y ago
[dead]
- Tomte 3y ago
  That's just the same as you wrote above, not an answer.
  - userclickbase 3y ago
    [flagged]
    - Tomte 3y ago
      The question mark shows where the question is: > What does that mean? The rest of your screed just makes you look bad. Google for my name and Stripe on Hacker News, I've been highly critical of them in the past. It just looks more and more like [edit: here was an unfair and unconstructive remark — I apologize!]
    - userclickbase 3y ago
      how I can be criminal if Stripe is the one who stole my funds and I have 0 disputes? you need to talk with facts, proofs please, you can call people criminal if they have huge amount of disputes but all the proofs show facts are on my side, your feelings about me being bad does not equal to reality
    - userclickbase 3y ago
      > we were helping other Stripe merchants to get users for the exchange of % of their sales This means: we used Stripe Standard Connect, and you as Stripe user can connect your account to ours, and we do marketing on your behalf with no upfront fees and once customer we bring pays you we charge % from your sales. I do not know what exactly you are looking for but this is as technical as it gets except you are looking for specific codes how this works

willcate 3y ago

If I was in your shoes and those things happened, I would make it known to all the tech blogs and 'zines. Even if Stripe doesn't care about you, they do care about bad publicity.

userclickbase 3y ago
[dead]

userclickbase 3y ago

[dead]

JohnFen 3y ago

For that amount of money? Just sue them and get it over with. If the case is as clear-cut as you state, they'll almost certainly settle with you as soon as they receive notice of the lawsuit. You would be unlikely to even have to go to court.

chronicfunds 3y ago

Stripe put my business on a MATCH list for fraud. A MATCH list is a list that blocks you from running any business for 5 years. Our fraud was low, so I asked them why they did this, and they said it was an accident...