We've got a 15 year old software on our hand. You think they ever brought on a UX person to talk to a customer? Any software developer (we're currently a team o

We've got a 15 year old software on our hand. You think they ever brought on a UX person to talk to a customer? Any software developer (we're currently a team of 5) ever met any customer (5,000) using the software? No. It'd be so easy for the whole team to meet customers. But management 3 levels up decides on colors and wordings.