3 ms·

The common elements are Boeing and the model of the plane.

• lazide 3y ago
  The model of the plane is what they are currently producing at scale. What do you want to bet if that changed (and on other models) they have similar problems with those too? Notably, this type of ops issue (managers pushing for high velocity - paperwork and quality of work be damned) is inevitable when output numbers must go up or stay the same even in the face of other pressures increasing. We’ve all been there for sure - too many bugs coming in, so mark them ‘can’t reproduce’ the first pass through, or if we can’t figure out what is going on in the first couple minutes. Or put a hack into production to fix it now, with an actual real fix ‘on the backlog’ indefinitely. Or playing whack a mole with problems instead of investigating root causes. It’s a burnout/realism problem. Very tempting in ops/QA for the business - and then when something breaks, or a customer gets angry because they’re getting blown off, blame the engineer/tech/QA person and fire them instead of fix the actual cause, which is unrealistic workloads, or bad process, or management prioritization failures, etc.