It helps them root out the source of the problem. I doubt if they're out for blood. Was it a lazy tech? was it ridiculously long work hours? was it a manager pu

It helps them root out the source of the problem. I doubt if they're out for blood. Was it a lazy tech? was it ridiculously long work hours? was it a manager pushing his employees to do fast & sloppy work? They want it to not happen again. From what I read about the plugs, the engineering of them is sound if implemented correctly, so it likely lies in faulty processes.