However if I ask someone what they’re going to do about X, and they say they’re working on it, I’m going to assume they have no idea what to do about X, and are

However if I ask someone what they’re going to do about X, and they say they’re working on it, I’m going to assume they have no idea what to do about X, and are in fact not working on it. Fair enough, but I would say that applies to an actual conversation. I don't consider a couple of back and forth Tweets to be a conversation. That's not what Twitter is for, or how it's usually used, IMO. Twitter is for short, pithy, quick little comments ... like "The team is on it". And not to beat a dead horse, but again, I assign some particular weight to this simply because this was the CEO of the company - not some low level flunky, or even a VP where they are one of 3,362 VP's they might have. Would a more detailed response be appreciated? Sure, 100%, absolutely. But to my way of thinking, this response is still significant.