2 ms·
There was a freakonomics podcast episode about this the other day. Basically, plumbers with names like “AAA Plumbing” tend to be worse. Plumbers who can’t compe
by janalsncm 3y ago
There was a freakonomics podcast episode about this the other day. Basically, plumbers with names like “AAA Plumbing” tend to be worse. Plumbers who can’t compete on service tend to try to directly game the rankings.
- rchaud 3y agoIn this case, 'tend to be worse' could simply mean they receive more negative reviews, because the overall volume of jobs they pick up is huge compared to plumbers who didn't try to manipulate where they appeared in the directory. Happy customers leave fewer reviews than angry ones.