I’ve learned to play customer service roulette. Don’t get the answer I’m looking for? Hang up and call back. I suspect I’m just looking for the reps who aren

I’ve learned to play customer service roulette. Don’t get the answer I’m looking for? Hang up and call back. I suspect I’m just looking for the reps who aren’t entirely jaded yet, because they haven’t yet learned you get punished for doing the “right thing by the customer.”