car dealers, like a lot of businesses, don't really need a full blown 'AI powered' chatbot - they have a limited amount of things that they can or want to answe

car dealers, like a lot of businesses, don't really need a full blown 'AI powered' chatbot - they have a limited amount of things that they can or want to answer - a chatbot that follows a script, with plenty of branching is all they really need - and will likely keep them out of trouble. I developed a chatbot for a medical company for patients to use - it absolutely cannot ever be allowed to just come up with things on its own - every single question that might be asked of it, needs a set of one or more known responses. Anything that can be pre-scripted, needs to be answered by a real person - with training, and likely also a script for what they are allowed to say. I think so many companies are going to just start rolling out GPT-like chatbots, they are going to end up with a lot of lawsuits when it gives bad advice.