3 ms·
> Upon expiration of your subscription you will be given 60 days access at no charge to ensure you have time to migrate any needed data, please review the downl
by neilv 3y ago
> Upon expiration of your subscription you will be given 60 days access at no charge to ensure you have time to migrate any needed data, please review the download instructions here.
You don't disrupt customer businesses like this just because you want to eliminate their pricing tier.
A more likely way to handle that situation is to grandfather in the current subscribers (for a much longer period), and only disallow new subscribers at that tier.
- bombcar 3y agoYou do if you want to make the big enterprise money with little cost. Grandfathering in is nice, but it really just pulls the bandage off slower in the long run.
- neilv 3y agoI'm sure it makes bottom-line business sense, if you want to be enterprise-only. (You'll alienate numerous small companies and startups, who will never buy a VMware product again, but only a small percentage of those will grow enough to become enterprise customers.) A slow bandage pull in this case means giving giving a large window, for the customer to migrate on customer's own timeline, such as after completion of projects using the tool.
- bombcar 3y agoThe sad reality is that if a company "makes it" they'll buy from vendors they swore they'd never touch again - if it makes sense at the time. This is why the big vendors continue to exist. Sucks for us, but that's life.
- neilv 3y agoI, for one, know how to hold a grudge. Also, seems like the reputability of the vendor should be a factor in vendor selection. Why would one willingly use a vendor with an apparent mindset of "screw you, the moment it makes sense for me"? (Maybe because a decision-maker didn't expect to personally be on the hook if the vendor also screws their company, in the same well-known ways it's screwed others? If screwing happens before the decision-maker moves on: "I'm shocked; shocked! Who could have foreseen this costly mess?")
- bombcar 3y agoBecause once you're past a certain size, the company, even if it DOES get screwed, only gets screwed in the ass, and the people making the decisions live up in the head and experience no pain or issue. Once you realize that you start to notice exactly the difference between companies that are selling to the people who will use the product, and those selling to their bosses, and those selling to the bosses' bosses.
- neilv 3y agoI once tried to halt a bad enterprise sales purchase before it had been signed... But some people (who didn't understand the use of the software) had already already invested some face in the purchase. Maybe also a bit of "nobody ever got fired for buying ___", and the enterprise sales rep seemed very reassuring. :)
- nashashmi 3y agoOnly a good company does to its good customers. When a company gets acquired, they dont treat the acquired customers like they are good customers.