4 ms·
I have an active Instagram account. Today, coincidentally was the first time I thought of promoting my best few posts as an ad to improve reach to fellow photog
by srvmshr 3y ago
I have an active Instagram account. Today, coincidentally was the first time I thought of promoting my best few posts as an ad to improve reach to fellow photographers. Bad luck! The app now seems to be back online but my ads which were supposed to run for 48-72 hours, show <Disabled>. And there is a new "Pay Now" link, even though it was paid for and seems ad-spend is already showing it used some of that payment.
As an individual, this is pretty confusing. I don't have much to lose. I am glad I spent 10-15 bucks on favorite 2-3 posts only. I can imagine many others to be more affected. What is normally to be expected for SME users? Does Meta resume the ads automatically? Do they make good for the lost time since the clock seems to be ticking -- although no one saw any impression.
Edit: I submitted a ticket to Instagram Help and they responded by asking for a screencast video. The first time I sent, the video bounced. I have re-sent this by trimming the video.
Out of curiosity I want to know firsthand how Meta handles the small customers.