5 ms·

And rather than an indication that it is not working, I was just told to login again; since the attempts were unsuccessful, I was led to reset my password. Now

And rather than an indication that it is not working, I was just told to login again; since the attempts were unsuccessful, I was led to reset my password. Now I have no clue if the password has been reset properly or an old one is used, or login with google is used, or if I will continue to be logged out after they fix stuff. If your service is down, please say "my service is down".

getlawgdon 3y ago
I have exactly this issue. Been frantically jumping around this morning dealing with perceived security issues and have no idea where my many FB resets led to.
jeltz 3y ago
Yeah, same thing happened to me so will likely need to reset my password again once Facebook is up again.
CivBase 3y ago
Logging everyone out across all platforms and telling them to just try logging back in sounds like an excellent way to DDOS yourself. This should be a fun postmortem.
- bbarn 3y ago
  Yeah, and they've dug themselves a hole with having near permanent login persistence. I can't remember the last time on a computer I use frequently that I've had to log in.
the42thdoctor 3y ago
That was my cue to check hacker news
- dimask 3y ago
  Me too, after the first couple of "is it down" websites I tried failed to load. HN never fails us when a big website is down. I was also almost ready to reset my password.
  - mewpmewp2 3y ago
    Fwiw I tried to reset my pw and it didn't work either. Because FB web app said I input wrong pw.
- mrzaggy 3y ago
  Yup - same here... I fear my initial attempts to 'reset my password' and getting that same security(at)facebookmail.com email with the SAME reset code, have not helped me - if only I'd been asleep, I probably could have slept through it. At least Insty came back up - though to be honest I cant remember that password either and now terrified to try and recover or change that now too!
MIlBianco 3y ago
I thought I got hacked and tried to retrieve my password. Got a weird email with the same code every time from facebookmail.com
- ceejayoz 3y ago
  I really hate that companies do this. PayPal does it sometimes, too.
  - SoullessSilent 3y ago
    It sounds like you are struggling with withdrawal symptoms. I recommend a detox and get your life into order.
    - ceejayoz 3y ago
      It has nothing to do with Facebook; it's the trend of sending email from alternative domains like facebookmail.com that train users to trust unknown domain names. It's particularly egregious with critical stuff like banking.
- sircastor 3y ago
  My first thought was that I'd been hacked as well... I have gotten 4-6 "here's your facebook reset" type emails over the last month. All unrequested. I've always assumed they're casual attacks (mostly interested in seeing if my password can be stuffed into another, more valuable account)
geerlingguy 3y ago
I lament the fact error messages are rarely, if ever, displayed anymore. Just a generic message in its place, usually not even indicating whether it's a 'you' problem or a 'them' problem :(
- _yb2s 3y ago
  It amazes me how most smartphone apps- which operate in a wireless environment of likely flaky connections, don't seem to be tested or designed at all to handle loss of connections. They tend to just become non-responsive or do erroneous things like play the first second of an audio file and then auto-pause, without reporting any errors.
  - gramstrong 3y ago
    Sooo like the Spotify app for the past 10 years.
  - mewpmewp2 3y ago
    These 1 percent of edge cases take so much effort to test and handle though.
    - ffsm8 3y ago
      1 percent is extremely frequent though. Like literally thousands of times per second on prod if it's a b2c application
    - plorkyeran 3y ago
      A smartphone having a flakey internet connection isn't an edge case.
      - _yb2s 3y ago
        Exactly, it's a daily thing for users- it's only an edge case for the developers, because they are likely developing and testing with hard wired high speed connections.
teeray 3y ago
I'm just waiting for all my relatives to breathlessly call me saying "I THINK MY FACEBOOK WAS HACKED".
- basch 3y ago
  Already got a call from someone who regularly gets caught in unprompted xfinity password reset loops saying “it’s happening again.” Inexcusable to catch people in a reset loop during a login outage, and not confirm which password is the current one.
SoullessSilent 3y ago
[flagged]
- lurker87 3y ago
  [dead]
ffsm8 3y ago
Same... This was literally the first time I wanted to use my Facebook account in years, so I changed my password twice before I realized that there must be an issue on their end. I just wanted to use their oauth login to buy a jonsbo n3 case from AliExpress. Sadge
mrweasel 3y ago
One weekend I was on-call, we had a system we ran for the government, but authentication was handled by another government owned service, hosted and managed by another company. A user called in early Saturday evening, saying that the system was down. After a bit of debugging, wondering where our alerting had failed, I concluded that the system was perfectly fine, but the authentication service had been returning 500 errors for around an hour. When I called the user back he made a comment that rather changed how I think about monitoring and systems. He says: Well, from my point of view it really doesn't matter which part isn't working, it's just down.
- muttled 3y ago
  I've learned the same lesson, and why things like ping checks aren't enough. Even just a WGET of the front page isn't enough. You need the monitor to login and replicate at least part of the user experience if you have a complex setup. It's very embarrassing when someone tells a user "shows it's up from my side." and they're relying on a naïve monitor.
bertan14 3y ago
MY SERVICE IS DOWN.... I did exactly as you.. I have no clue now
mrzaggy 3y ago
Password works on THREE other machines, fails completely on ONE. I was logged in when the outage happened on machine A and phone B - immediately tried to reset password, which took me into the hellish abyss many of us are experiencing now... This evening - about 18hrs about the event, I fire up machine C - it logs STRAIGHT INTO Messenger. OK... This is something, too scared to open a browser in case that triggers the session disconnect... So I fire up laptop D - STRAIGHT INTO MESSENGER... OK, open browser, STRAIGHT INTO FB. Log into Google password manager, VISUALLY CHECK password, and it is my last known good password (in use at time of outage). Fire up iPad E - Straight into Messenger!!! All these machines are on the same network! Back to Machine A - clear cookies and try to log in, no joy; different browser and try to log in, no joy; try to reset password on this different browser (I might add, I did get a new Change password Token number off this attempt), but no joy; clear cookies and restart, then attempt to log in, no joy! WHAT THE F?!?!?!? I initially thought it may have been a 24hr block due to password change attempts? But now not so sure... I've also tried logging in on via Machine A in a VM from a different O/S to see if it may have something to do with it - but again no joy - this environment had NOT been logged in to FB before... Thoughts????
- mrzaggy 3y ago
  MAC Address being flagged? But on the flip side, I was able to create a back up profile in a different VM on this machine.....

getlawgdon 3y ago

I have exactly this issue. Been frantically jumping around this morning dealing with perceived security issues and have no idea where my many FB resets led to.

jeltz 3y ago

Yeah, same thing happened to me so will likely need to reset my password again once Facebook is up again.

CivBase 3y ago

Logging everyone out across all platforms and telling them to just try logging back in sounds like an excellent way to DDOS yourself. This should be a fun postmortem.

bbarn 3y ago
Yeah, and they've dug themselves a hole with having near permanent login persistence. I can't remember the last time on a computer I use frequently that I've had to log in.

the42thdoctor 3y ago

That was my cue to check hacker news

dimask 3y ago
Me too, after the first couple of "is it down" websites I tried failed to load. HN never fails us when a big website is down. I was also almost ready to reset my password.
- mewpmewp2 3y ago
  Fwiw I tried to reset my pw and it didn't work either. Because FB web app said I input wrong pw.
mrzaggy 3y ago
Yup - same here... I fear my initial attempts to 'reset my password' and getting that same security(at)facebookmail.com email with the SAME reset code, have not helped me - if only I'd been asleep, I probably could have slept through it. At least Insty came back up - though to be honest I cant remember that password either and now terrified to try and recover or change that now too!

MIlBianco 3y ago

I thought I got hacked and tried to retrieve my password. Got a weird email with the same code every time from facebookmail.com

ceejayoz 3y ago
I really hate that companies do this. PayPal does it sometimes, too.
- SoullessSilent 3y ago
  It sounds like you are struggling with withdrawal symptoms. I recommend a detox and get your life into order.
  - ceejayoz 3y ago
    It has nothing to do with Facebook; it's the trend of sending email from alternative domains like facebookmail.com that train users to trust unknown domain names. It's particularly egregious with critical stuff like banking.
sircastor 3y ago
My first thought was that I'd been hacked as well... I have gotten 4-6 "here's your facebook reset" type emails over the last month. All unrequested. I've always assumed they're casual attacks (mostly interested in seeing if my password can be stuffed into another, more valuable account)

geerlingguy 3y ago

I lament the fact error messages are rarely, if ever, displayed anymore. Just a generic message in its place, usually not even indicating whether it's a 'you' problem or a 'them' problem :(

_yb2s 3y ago
It amazes me how most smartphone apps- which operate in a wireless environment of likely flaky connections, don't seem to be tested or designed at all to handle loss of connections. They tend to just become non-responsive or do erroneous things like play the first second of an audio file and then auto-pause, without reporting any errors.
- gramstrong 3y ago
  Sooo like the Spotify app for the past 10 years.
- mewpmewp2 3y ago
  These 1 percent of edge cases take so much effort to test and handle though.
  - ffsm8 3y ago
    1 percent is extremely frequent though. Like literally thousands of times per second on prod if it's a b2c application
  - plorkyeran 3y ago
    A smartphone having a flakey internet connection isn't an edge case.
    - _yb2s 3y ago
      Exactly, it's a daily thing for users- it's only an edge case for the developers, because they are likely developing and testing with hard wired high speed connections.

teeray 3y ago

I'm just waiting for all my relatives to breathlessly call me saying "I THINK MY FACEBOOK WAS HACKED".

basch 3y ago
Already got a call from someone who regularly gets caught in unprompted xfinity password reset loops saying “it’s happening again.” Inexcusable to catch people in a reset loop during a login outage, and not confirm which password is the current one.

SoullessSilent 3y ago

[flagged]

lurker87 3y ago
[dead]

ffsm8 3y ago

Same... This was literally the first time I wanted to use my Facebook account in years, so I changed my password twice before I realized that there must be an issue on their end. I just wanted to use their oauth login to buy a jonsbo n3 case from AliExpress. Sadge

mrweasel 3y ago

One weekend I was on-call, we had a system we ran for the government, but authentication was handled by another government owned service, hosted and managed by another company. A user called in early Saturday evening, saying that the system was down. After a bit of debugging, wondering where our alerting had failed, I concluded that the system was perfectly fine, but the authentication service had been returning 500 errors for around an hour. When I called the user back he made a comment that rather changed how I think about monitoring and systems. He says: Well, from my point of view it really doesn't matter which part isn't working, it's just down.

muttled 3y ago
I've learned the same lesson, and why things like ping checks aren't enough. Even just a WGET of the front page isn't enough. You need the monitor to login and replicate at least part of the user experience if you have a complex setup. It's very embarrassing when someone tells a user "shows it's up from my side." and they're relying on a naïve monitor.

bertan14 3y ago

MY SERVICE IS DOWN.... I did exactly as you.. I have no clue now

mrzaggy 3y ago

Password works on THREE other machines, fails completely on ONE. I was logged in when the outage happened on machine A and phone B - immediately tried to reset password, which took me into the hellish abyss many of us are experiencing now... This evening - about 18hrs about the event, I fire up machine C - it logs STRAIGHT INTO Messenger. OK... This is something, too scared to open a browser in case that triggers the session disconnect... So I fire up laptop D - STRAIGHT INTO MESSENGER... OK, open browser, STRAIGHT INTO FB. Log into Google password manager, VISUALLY CHECK password, and it is my last known good password (in use at time of outage). Fire up iPad E - Straight into Messenger!!! All these machines are on the same network! Back to Machine A - clear cookies and try to log in, no joy; different browser and try to log in, no joy; try to reset password on this different browser (I might add, I did get a new Change password Token number off this attempt), but no joy; clear cookies and restart, then attempt to log in, no joy! WHAT THE F?!?!?!? I initially thought it may have been a 24hr block due to password change attempts? But now not so sure... I've also tried logging in on via Machine A in a VM from a different O/S to see if it may have something to do with it - but again no joy - this environment had NOT been logged in to FB before... Thoughts????

mrzaggy 3y ago
MAC Address being flagged? But on the flip side, I was able to create a back up profile in a different VM on this machine.....