Putting aside the fact that this is a convenient "and then they all stood up and clapped"-esque anecdote, scammers and poor quality outsourced customer support

Putting aside the fact that this is a convenient "and then they all stood up and clapped"-esque anecdote, scammers and poor quality outsourced customer support people working under names that are blatantly fake is such a popular meme, that doing it unironically is certainly not how you would improve customer interactions.