This reminds me of some things that Chris Voss (Author: Never Split the Difference - Negotiating as if your life depended on it) refers to as "tactical empathy"

This reminds me of some things that Chris Voss (Author: Never Split the Difference - Negotiating as if your life depended on it) refers to as "tactical empathy" * mirroring * labelling Anyone else had positive or negative experiences in this area?