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Microsoft makes ~16 billion $ a quarter in profit, of which they return ~10 billion $ to their investors. They could go and spend 200 million a quarter on dece
by mschuster91 3y ago
Microsoft makes ~16 billion $ a quarter in profit, of which they return ~10 billion $ to their investors.
They could go and spend 200 million a quarter on decent customer support without making too much of a dent in their financial line.
[1] https://www.microsoft.com/en-us/investor/earnings/fy-2023-q2/press-release-webcast https://www.microsoft.com/en-us/investor/earnings/fy-2023-q2...
- AnthonyMouse 3y ago$200M is approximately $0.15/user. How much support do you expect to get for that?
- mschuster91 3y agoHow many of these 1 billion users actually need support? Only a tiny fraction.
- AnthonyMouse 3y agoUh... what? If there was a free number you could call to get competent technical support, people would spend their entire day on the phone with it instead of reading documentation or hiring IT staff.