That's Premier support, though now with a bunch of extra layers of contractors who can't do anything other than follow a script, capture traces and wait on the

That's Premier support, though now with a bunch of extra layers of contractors who can't do anything other than follow a script, capture traces and wait on the next level. In my experience it's been a time consuming waste of effort. I've had a lot better luck harvesting names and business cards from the teams at conferences and demo days, then going direct to the source.