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I generally assume that's the case for any large company. Sometimes I get pleasantly surprised, but generally speaking the internal incentives are skewed again

I generally assume that's the case for any large company. Sometimes I get pleasantly surprised, but generally speaking the internal incentives are skewed against, the primary focus is whatever the roadmap is followed by tickets from paying clients, public bugs generally have a very low hit ratio so they're unrewarding, unless you manage to snipe one of the company's employees (either nerd-snipe or interest / shock them enough to raise the issue internally) it's like playing the lottery.

jansan 3y ago
> I generally assume that's the case for any large company. Despite Google partly losing its marbles recently, reporting bugs to Chromium still works very well.
- bee_rider 3y ago
  I wonder if the open source element of the project keeps them “honest” to some extent?
- GrumpySloth 3y ago
  Not my experience. When I report a bug in Chromium, it’s usually quickly verified as legit, and then left for dead forever.
generic92034 3y ago
> I generally assume that's the case for any large company. What works to some degree are dedicated maintenance teams providing development support. If their main task is fixing bugs and they are evaluated on this basis, support tickets reporting real bugs have a good chance to receive the required attention. However, there is always the temptation for management to redirect resources from those teams. But at least in the B2B area costly customer escalations can remind management of the importance of good maintenance.